01
Accountability
Named account managers, clear KPIs and honest reporting on every contract.
About us·Est. 2003
A facilities partner built on relationships.
We exist to make buildings work better for the people inside them. Cleaner. Safer. More efficient. Delivered by a team that treats your site like its own.
- 20+
- Years in FM
- 500+
- Sites under contract
- 98%
- Client retention
- 24/7
- Helpdesk coverage
Our story
A different kind of FM company.
CSSG UK was founded to give organisations a genuinely integrated facilities partner — one that brings cleaning, security, maintenance and engineering under a single, accountable contract.
Over the years we've grown by doing the basics brilliantly: showing up, communicating clearly, and treating every team member as the face of your brand. The result is long-term partnerships, not just contracts.
- One accountable contract
- Named account managers
- DBS-checked operatives
- Live KPI dashboards
Our values
What guides everything we do.
- 02
Partnership
We invest in your goals, not just our scope. Long relationships, real outcomes.
- 03
Sustainability
Greener products, route planning and transparent reporting on environmental impact.
- 04
Craft
Trained, vetted operatives who take genuine pride in the work and the spaces they look after.
By the numbers
Two decades of measured performance.
98%
SLA performance
Across all active contracts in 2024 — independently audited.
400+
Trained operatives
DBS-checked and uniformed, supported by regional supervisors.
12+
Industry accreditations
ISO 9001 / 14001 · SafeContractor · CHAS · SIA · Cyber Essentials.
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